What We Collect
How We Use Information
Personal information is used to process and deliver orders, respond to inquiries, provide product support, manage returns and warranty claims, and maintain our records. We may use contact details to communicate order status, post-purchase service messages, or important account and policy updates when necessary.
Sharing & Disclosure
We do not sell personal data. We may share information with third-party providers who perform services on our behalf, such as payment processors and logistics partners, solely to carry out transactions and deliver products. Where required by law, information may be disclosed to comply with legal obligations or to protect rights and safety.
Data Retention & Your Rights
We retain personal information only as long as necessary for order fulfilment, warranty purposes and to meet legal requirements. You may request access to or correction of your personal information by contacting us at [email protected]. If you wish to request deletion, we will respond in accordance with applicable Canadian privacy law and operational needs (for example, we may retain minimal records to support warranty claims).
Security Measures
We implement administrative, technical and physical safeguards to protect information against unauthorized access and misuse. While we strive to protect personal data, no method of storage or transmission is completely secure; if you suspect misuse of your information, notify us immediately at [email protected].
Contact & Policy Updates
If you have privacy concerns or questions, contact [email protected]. This privacy policy was last updated on 8-Aug-26. We may periodically update the policy; material changes will be noted with the update date.
Making a privacy request
Send a personal-information request for kilne Store, 327-2nd Ave., Kelliher, SK, S0A 1V0, Canada, to [email protected]. Identity verification may be required before it is completed.